Training and Outreach Manager – Ethics@Work Program

San Francisco Ethics Commission. Public Service that builds public trust. Join our team.

25 Van Ness Ave, San Francisco, CA 94102, USA

Full-time

Fill Type: Permanent Exempt

Job Code and Title: 1824-Principal Administrative Analyst

ABOUT THE COMMISSION

The San Francisco Ethics Commission was created by the City’s voters with the passage of Proposition K in November 1993. Our mission is to practice and promote the highest standards of integrity in government. We achieve that by shaping and promoting compliance with the laws and by delivering impactful programs that promote fair, transparent, and accountable governmental decision making for the benefit of all San Franciscans. Through its 33-member staff, the Ethics Commission is responsible for the independent and impartial administration and enforcement of laws related to campaign finance, public financing of candidates, governmental ethics, conflicts of interest, and registration and reporting by lobbyists, campaign consultants, permit consultants, and major developers.

The Ethics Commission is committed to recruiting, hiring, and retaining a diverse, collaborative, and high performing staff of individuals whose individual experiences, knowledge, and talents collectively drive achievement of the Commission’s unique mission in San Francisco city government. We honor and value diversity, inclusion, and engagement, and are committed to promoting racial equity and to creating and sustaining a work environment that reflects and engages the diversity of our communities. Applicants who contribute to this diversity are strongly encouraged to apply. The Commission provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, national origin, age, disability, genetics, or any other protected category.

ABOUT ETHICS@WORK

All those who work, live, and play in San Francisco should have confidence that the operations of the City and County and the decisions made by its officials and employees are fair, just, and made without any regard to private or personal gain. However, recent indictments of high-level officials and contractors, resignations of department heads, and the convictions of multiple contractors have revealed a culture of corrupt practices and influences that have eroded public trust in government.

Ethics@Work is a new outreach and training program to strengthen governmental integrity and prevent corrupt practices from taking root by equipping decision-makers with practical tools and skills to effectively navigate ethical challenges in public service and promote public trust. Through strategic communications, in-person and online workshops, and focused outreach, the Ethics@Work program will engage and inform city officials, employees, contractors, and other key stakeholders with practical learning content that raises awareness, develops common understanding, and improves compliance with government ethics laws. The Ethics@Work team will have a direct impact in re-shaping how expectations for public service are set and supported and will play an essential role in supporting the Commission’s core mission to promote the highest standards of integrity in government.

ABOUT THE POSITION

The Commission is seeking a seasoned communications and training professional to lead the new Ethics@Work team. The Training and Outreach Manager will develop and execute comprehensive communication and training plans and design and deliver cohesive and engaging learning content across a diverse range of audiences, organizations, and settings. The position will supervise and direct a new team of communication and training specialists and have responsibility for implementation of all program elements, including the design, organization, production, delivery and evaluation of content and materials to ensure achievement of program goals and timeframes.

To develop and successfully lead this program, the Ethics@Work Training and Outreach Manager must be a highly skilled communicator who is adept at understanding and conveying complex information clearly and concisely in writing, verbally, and in presentations. They must be a pragmatic strategist with exceptional judgment who can establish clear goals and identify effective paths to achieve them with successful and measurable outcomes. The Training and Outreach Manager will be expected to develop and maintain in-depth subject matter knowledge of complex laws, regulations, and policies and translate that material into broadly understandable materials. Developing the new Ethics@Work program will require strong skills in leadership and change management, including to expand the Commission’s communications, outreach, and training efforts to new audiences, platforms, and mediums. Familiarity with public sector organizations, and prior professional experience supervising creative professionals, trainers, or communications teams are essential.

As with all positions at the Ethics Commission, the Ethics@Work Training and Outreach Manager must be willing to forego involvement in all local political activity while a member of the Commission staff. To support objectivity in the Commission’s work, this position is among those identified to file public Statements of Economic Interest (Form 700) to ensure that any possible conflicts of interest between personal financial interests and governmental duties can be detected and avoided.

Job Description

Ethics@Work Training and Outreach Manager

(Job class 1824)
Location: San Francisco
This full-time position is being filled through an exempt hiring process and will be appointed by the Executive Director as an at-will employee for a three-year limited term project.
Salary Range: $121,056 – $147,160/year

ESSENTIAL DUTIES

Essential duties of the position include but are not limited to the following:

Program Development and Execution

  • Develop and implement a comprehensive communications, outreach, and training plan to achieve measurable program goals.
  • Create and conduct training, including in-person workshops, live webinars, and e-learning modules for large and varied audiences.
  • Conduct outreach to stakeholders to foster shared understanding of the purpose and practice of governmental ethics laws and standards in City service.
  • Provide in-person/live trainings and presentations when requested by City departments, Boards, Commissions, and other City partners.
  • Plan, develop, and distribute print and online communications across a variety of channels to engage a range of audiences with information that synthesizes and conveys complex provisions of the law into clear, succinct, accurate, and understandable terms.
  • Establish feedback loops to address stakeholder needs and ensure communications and training are effective.
  • Develop and maintain Ethics@Work content for Commission’s website and collaborate cross-functionally with other Commission staff to broadly improve and enhance content and information.
  • Develop and maintain a strong working knowledge of applicable laws and regulations and the oversight programs and systems used by the Commission to support compliance, public disclosure, and accountability.
  • Develop and maintain internal tools, resources, procedures, and standards for the team to implement the Ethics@Work program.
  • As may be assigned, assist with other projects to heighten effectiveness and impact of Commission programs and operations.

Collaboration and Partnerships

  • Collaborate with other Commission divisions to identify and leverage opportunities to establish Ethics@Work partnerships across City departments and represent the Commission to advance program goals with a wide array of City stakeholders.
  • Act as a liaison and resource for other public agencies and non-governmental organizations to explain ethics laws and the role, activities, and resources of the Ethics Commission, including by participating in external meetings and other events as appropriate to expand the reach and impact of the Ethics@Work program.
  • Collaborate cross-functionally with other Commission staff teams to inform the development of the Ethics@Work program and share stakeholder feedback to help improve existing laws, regulations, or compliance support methods.
  • Act as a key resource on Commission staff to help guide best-practice communication and outreach approaches across program areas.

Team Leadership and Management

  • Develop and manage a team of communications and training specialists and other staff as assigned.
  • Plan, assign, and review work product and project deliverables and provide constructive feedback.
  • Coach team members to promote professional development and success.
  • Establish division and individual goals to evaluate performance and program effectiveness.
  • Lead by example and demonstrate exceptional independent judgment and the highest standards of integrity in carrying out duties.
  • Promote knowledge sharing and cross-training among staff members on program policies, procedures, and operations.

Performance and Accountability

  • Provide day-to-day program oversight and regularly assess outreach and training outcomes to ensure program effectiveness, including through stakeholder feedback.
  • Establish practices to review content and materials developed and refine as necessary based on feedback to ensure their impact as learning tools.
  • Maintain and share budgetary, operational, and performance data for program oversight and to timely identify and resolve any program-related issues.
  • Provide regular updates to the leadership team and present public reports to the Commission on the status of established goals and workplans for program feedback, transparency, and accountability.
  • Maintain and retrieve documents, records, and correspondence in accordance with established procedures for data retention and public records requests.
  • Maintain confidentiality of sensitive and confidential information obtained through the course of completing assignments while working comfortably in an open government environment.

Qualifications

ESSENTIAL COMPETENCIES

The position demands a highly organized, creative, and self-motivated individual, who demonstrates the following essential competencies:

  • Ability to develop, plan, implement, and monitor use of high quality and standardized process, workflows, policies and procedures to ensure consistent and cohesive approaches, content, and messaging across varied outreach and training components.
  • Knowledge of communications, training, and stakeholder engagement principles and practices, including experience gathering, analyzing, and drawing insights from data to develop or refine approaches for learning solutions that meet specific audience needs.
  • Knowledge of principles and practices of public sector organizations and management and the ability to conceptualize, design, and execute a cohesive outreach and training program to strengthen accountability and integrity across disparate structures and processes.
  • Ability to maintain in-depth knowledge of laws, regulations, policies, and systems related to the integrity of governmental operations and to apply strategic thinking and sound logic and judgment in analyzing and developing program approaches consistent with those oversight purposes.
  • Exceptional verbal, written, and presentation skills, including exceptional copywriting and editing skills and the ability to organize, develop and present complex and detailed information in an accurate, engaging, and concise manner to promote understanding.
  • Exceptional strategic thinking, project management, organizational, and problem-solving skills to successfully establish, lead, and manage a new program from the ground up.
  • Strong leadership and team management skills, including experience applying principles and practices of personnel management in supervising individuals and teams. Prior experience establishing a new work team and defining roles, expectations, and goals is a plus.
  • Ability to learn and work quickly, flexibly, and successfully in producing assigned work deliverables for multiple competing priorities while also motivating the work of others to create quality deliverables within established timeframes.
  • Knowledge of principles, methods and techniques for evaluating program operations and performance, including the ability to drive and improve program deliverables to meet program goals based on insights gathered.
  • Proficiency with the use of computers and knowledge of software applications including:
    • Office Suite Applications: Microsoft Office 365;
    • Creative Tools: Adobe Creative Suite (Illustrator, InDesign, Photoshop, Premier, Audition, Captivate) or Apple Pro Tools and related audio/video hardware;
    • Web Publishing: WordPress or other content management systems; basic HTML/CSS;
    • Communications Platforms: MailChimp/Emma; and
    • Collaboration tools: (SharePoint, MS Teams or similar).
  • Exceptional judgment and discretion, including ability to break down complex issues and navigate nuance and ambiguity with well-reasoned and objective solutions, actions, and decisions.
  • Demonstrated commitment to customer service and effective stakeholder engagement.
  • Adaptability and flexibility in handling changing circumstances in dynamic work environments, and openness to new ideas and practices.
  • Exceptional interpersonal skills, including the ability to establish and maintain appropriate tact and professional rapport with others in highly-pressurized and difficult situations and the ability to work effectively with varied stakeholders in high-visibility or sensitive settings.
  • Ability to demonstrate the highest standards of integrity in carrying out duties, including the ability to work objectively in politically sensitive environments and a willingness to forego all local political activity.

HIGHLY DESIRABLE QUALIFICATIONS

During the selection process the following desirable qualifications may be used to identify applicants selected to become a job finalist.

  • A Master’s degree in communications, marketing, journalism, public or business administration, public policy or a related field of study.
  • 3+ years prior progressively responsible supervisory experience.
  • 3+ years prior hands-on experience planning, developing, and conducting complex strategic communications and/or training initiatives for multiple audiences in both live and digital environments.
  • Experience with governmental ethics or accountability issues, regulatory or oversight operations, and public sector organizations and management practices.
  • Prior successful experience in strategy development, change management, and leading a program with varied stakeholders in high-visibility, highly-sensitive, or highly-politicized settings.

MINIMUM QUALIFICATIONS

1. Possession of a graduate degree (Master’s degree or higher) from an accredited college or university, and five (5) years full-time equivalent experience performing professional-level analytical work as described in Note A; OR

2. Possession of a graduate degree (Master’s degree or higher) from an accredited college or university with major college coursework as described in Note B, and four (4) years full-time equivalent experience performing professional-level analytical work as described in Note A; OR

3. Possession of a baccalaureate degree from an accredited college or university, and six (6) years full-time equivalent experience performing professional-level analytical work as described in Note A; OR

4. Possession of a baccalaureate degree from an accredited college or university with major college coursework as described in Note B, and five (5) years full-time-equivalent experience performing professional-level analytical work as described in Note A;

SUBSTITUTION: Applicants may substitute up to 2 years of the required education with additional qualifying experience in budget analysis, financial analysis and reporting, legislative/policy analysis, or contract/grant administration. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Notes on Qualifying Experience and Education:

A. Qualifying professional-level analytical experience must be in one or more of the following functional areas: complex budget analysis, development and administration; complex financial/fiscal analysis and reporting; development of complex contracting systems and administration of competitive bid processes and complex contractual agreements; development and evaluation of complex management/administrative policy; complex grant administration and monitoring; complex program evaluation and planning; complex legislative analysis; complex economic analysis; or other functional areas related to the duties of positions in Class 1824, where the primary focus of the job is complex professional-level analysis for evaluation, recommendation, development and implementation of major programs and functions of department/organization. Analytical experience equivalent to the duties of Class 1823 is considered qualifying.

B. Coursework applicable to a baccalaureate or higher degree in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in Class 1824.

Additional Information

How To Apply

To apply for this position, please submit the following documents using the Apply Now link at the bottom of this document:

  1. Statement of Interest that details your interest in the position and relevant work experiences, including any related to accountable government or public integrity.
  2. Current Resume
  3. Two samples of recent visual publications or digital media (e.g., guide, brochure, infographics, web sites, video)
  4. A recent writing sample of no more than five pages in length.

Applications that do not contain the requested information will not be considered.

Complete applications will be reviewed as they are received and applicants selected to advance to the interview process will be contacted by phone or email. Candidates invited to interview may be asked to provide additional samples from their portfolio of work.

** Please note that due to ongoing COVID19 public health restrictions all candidate interviews will take place online using remote technology. In addition, subject to further official notice, the successful candidate should expect to perform their duties working both remotely and onsite. In addition, any City employee may be called in for Disaster Service Work duty or to work on site subject to the City’s and Department’s established Health and Safety protocols. In such instances, employees may be required be on site with 24-hours’ notice.

CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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